Returns are accepted within (7) seven calendar days of receiving your order. The buyer is responsible for return shipping unless the return is due to our error. To qualify for a return, products must be unused (NEW), unworn, unwashed, no smell, no marks, and unembellished. Refunds will be processed once the item is received and inspected by Lollipop Brand. Please note that we do not offer exchanges at this time. We strive to ship orders as quickly as possible, which is why we cannot accept cancellations. If there is/were an error with your order on our part, we sincerely apologize! Please contact us at info@lollipopbrand.com. Orders are treated as individually orders - First Come, First Serve. Lollipop Brand will always accommodate their customers, we will never leave a customer behind. Lollipop Brand is about fun, joyful, sugary laughs, sweet smiles, and endless happiness.